1. What types of products do you offer? At Bernadiny, we offer a wide range of stylish and comfortable women’s clothing, including:
- Coats – Perfect for all seasons, from lightweight jackets to warm winter coats.
- Sweaters – Cozy, soft, and stylish options for layering or wearing on their own.
- Sweatshirts – Trendy, comfortable, and casual pieces for every occasion.
- Shirts – A variety of flattering shirts, from casual to smart-casual designs.
2. How do I find my size? We provide a detailed sizing chart on each product page to help you find your perfect fit. If you’re still unsure, feel free to contact us at [email protected] for assistance. Our team is happy to help with any sizing questions.
3. What materials are your products made of? We carefully select premium materials to ensure comfort, durability, and style. Our collection includes natural fibers like cotton, wool, and blends that offer a soft feel and breathability. For coats, we also use water-resistant and insulating fabrics for warmth and protection.
4. How do I care for my clothes? Each product comes with care instructions on the label to help you keep your clothing looking its best. In general, we recommend following these care tips:
- Machine wash on a gentle cycle (unless otherwise noted).
- Use cold water to preserve fabric and color.
- Air dry or tumble dry on low heat.
- Iron on low if needed.
5. Do you offer international shipping? No.
6. How long will it take to receive my order? Once your order is placed, we typically process and ship it within 1–2 business days. Delivery times vary depending on your location:
- Domestic standard Shipping (USA): 5-9 business days;
7. What payment methods do you accept? We accept a variety of payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express)
8. Can I change or cancel my order after placing it? Once an order is placed, it is processed immediately to ensure fast shipping. Unfortunately, we are unable to make changes or cancel orders once they are submitted. However, if there’s an issue with your order, please reach out to us at [email protected] as soon as possible, and we’ll do our best to assist you.
9. How do I return or exchange an item? We offer easy returns and exchanges within 30 days of receiving your order. Items must be in new, unworn condition with original tags attached. Please visit our Returns & Exchanges page for detailed instructions or contact our customer service team at [email protected] for assistance.
10. Do you offer gift cards? No.
11. How can I contact customer support? If you have any questions or need assistance, feel free to reach out to us via:
- Email: [email protected]
We’re here to help!
12. Do you offer discounts or promotions? We occasionally offer discounts and promotions. Be sure to sign up for our newsletter to stay updated on the latest deals, new arrivals, and exclusive offers. You can also follow us on social media for special sales!