At Bernadiny, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help you through the return and refund process. Please read our Return and Refund Policy below for detailed information on how to return items, our refund procedure, and other relevant terms.
1. Returns
We accept returns on most items within 30 days of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in the same condition as when you received it.
- The item must be in its original packaging, with all tags attached.
- The item must not be on the non-returnable list (e.g., sale items, final clearance items, or personalized/customized products).
How to Return an Item:
- Contact us at [email protected] within 30 days of receiving your order to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a return authorization and the return shipping instructions.
- Ship the item back to the address provided in the return authorization. Please ensure the item is securely packaged to prevent damage during transit.
- Return shipping fees are the responsibility of the customer unless the item was damaged, defective, or incorrect.
2. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund within 7-10 business days.
Refund Method:
- Refunds will be issued to the original payment method used during the purchase.
- If your payment was made via credit card, the refund will be credited back to your credit card or bank account.
- In some cases, depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
3. Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
4. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately at [email protected] with the following information:
- Your order number.
- A photo of the damaged or defective item.
- A brief description of the damage or defect.
We will provide you with a prepaid return label and arrange for a full refund or replacement at no extra cost to you. Please notify us of any issues with the item within 7 days of delivery.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Sale or clearance items.
- Customized or personalized items.
- Undergarments or swimwear (for hygiene reasons).
- Gift cards or vouchers.
6. Shipping Fees
- Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect item, defective item).
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
7. Late or Missing Refunds
If you have not received your refund yet, please check your bank account or contact your credit card company. Sometimes there may be a delay before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected] for further assistance.
8. Contact Us
If you have any questions or concerns about your return or refund, please feel free to contact our customer service team:
- Email: [email protected]
We are committed to providing excellent customer service, and we hope you enjoy shopping at Bernadiny!