Thank you for shopping at www.bernadiny.com! We want to ensure your shopping experience is seamless and enjoyable. Please take a moment to review our shipping policy to help you understand the process, shipping options, and delivery times.
1. Order Processing Time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- Once your order is placed, you will receive an email confirmation with your order details. You will also receive a tracking number once your order has been shipped.
- Please ensure that your shipping address is correct at the time of purchase. If there is an error in the address, please contact us immediately.
2. Shipping Rates
We offer free shipping for orders over $80, $9 shipping cost for orders under $80, all shipping rates will be calculated at checkout based on your location.
Estimated delivery times:
- Domestic standard Shipping (USA): 5-9 business days;
3. Delivery Issues
We strive to ensure your order reaches you safely. However, if there is any issue with your delivery (damaged items, incorrect address, etc.), please contact us within 7 days of receiving your order. We will work quickly to resolve any concerns.
4. International Shipping
No.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account on www.bernadiny.com.
6. Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control (such as weather, holidays, or postal service delays). If there is a delay in your shipment, we will notify you as soon as possible.
7. Lost or Damaged Shipments
- Lost Shipments: If your order is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue.
- Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving the item. Include photos of the damaged product and packaging, and we will assist you with a replacement or refund.
8. Shipping Restrictions
- We do not currently ship to P.O. Boxes, APO/FPO addresses, or freight forwarding services.
- If you have any questions about your shipping options, please don’t hesitate to contact our customer service team.
9. Contact Us
If you have any questions or concerns about shipping, please contact us at [email protected] or visit our Contact Us page. We’re here to assist you!